What is telephone payment? 
Answer: IPS telephone payment is an offline payment method for consumers jointly developed by IPS and banks. After submitting orders on IPS security payment platform, users may dial the customer service numbers of the card issuing bank via their telephones. The payment process is safe, fast and convenient. Since the whole payment is conducted through bank telephone systems, users' bank card info will not risk any danger.

What are the payment limit of telephone payment for each bank? 
Answer: For ICBC, the maximal payment amount for each day is RMB 500 , and users can set their payment limit for each transaction when opening the service.

How to use ICBC telephone payment？ 
1. Customer applies for telephone banking B2C service over counters and binds telephone numbers (mobile phone, fixed phone, at most four). Customer chooses goods in merchant’s website and provides telephone number. (Telephone used in these operations must be bound telephone provided over counters and be spare telephone offered for merchant system)
2. Special Service Number: 95588, nationwide universal customer service telephone number of ICBC Telephone Banking (with mobile phone, fixed phone, smart lingtong, charged as local telephone)
Subsidiary Banks With Telephone Payment Service: nationwide
4. Supporting Cards: Licaijing Account, Peony Lingtong Card, Peony Lingtong E-era Card, Peony Credit Card, Peony Quasi-credit Card, Peony International Card
5. Pressing Sequence: 95588-press 1 for personal customer –press 6 for online payment-press1 for automatic speech reporting payment-press 2 to inquire about payment details, press 3 for service introduction, press 9 for staff service, press* to return
6. Payment Process
Dial 95588 (with bound transaction telephone)
—>”Press 1 to enter Personal Customer+
—> Input card number and inquiring password
—> Press 6 for Telephone Payment
—> Press 1 for Payment
—> Input spare telephone number according to automatic speech system’s direction
—> Report relevant info with automatic speech system
—>Press 1 to enter Pay Instantly, press 0 to enter Not Pay Now
—> Input order number
—> Report order info with automatic speech system, press1 to Confirm, press 0 to Quit

How to use CMB telephone payment？ 
Answer:1. Opening Process:
(1) Dial 95555→choose 2 for staff service→choose 51 to enter telephone payment opened by service staff. After entering staff service, customers need input card number and inquiry password of all-in-one card or credit card , check account info with customer service staff to confirm their identity and leave their transaction telephone numbers.
(2) Customers need set at least one transaction telephone and at most four transaction telephone can be set.
(3) Accept 《Duty Exemption Articles》and set payment password.
(4) Customers who have opened the telephone payment successfully must make payment with the appointed transaction telephone.
2. Supporting cards: all-in-one card and credit card with telephone payment service opened. Customers of all-in-one card can log in to CMB Internet bank to use money-transfer function for telephone payment. Using credit card for telephone payment, customers need input inquiry password which is set when opening credit card. Please dial 800-820-5555 to reset your inquiry password if you forget it. If you are not familiar with the business, you can call 95555 at any time and customer service staff will help you complete your payment.
3. Supporting Area: If you have bank card issued by the following subsidiary banks, you can surely use 95555 to make telephone payment.
Subsidiary Banks With Telephone Payment Service: Beijing, Tianjin, Shanghai, Guangzhou, Shenzhen, Chongqin, Zhengzhou, Kunming, Xiamen, Lanzhou, Changsha, Xi’an, Nanjing, Chengdu,
Urumchi, Wuxi, Yichang, Changzhou, Dalian, Huangshi, Shengyang, Wuhan, Harbin, Nanchang, Jinan, Panjin, Suzhou, Yantai, Dandong.

What is spare phone(mobile phone number)? 
Answer:When you make an order of some goods, merchant will ask you to leave your mobile phone number which is your spare phone of your order.When you dial bank customer service telephone number for payment, the system will ask you to input your spare phone number in order to find your unpaid order as soon as possible.