If
the mobile phone owner and the band card owner are not the same person,
can they apply for mobile wallet service?
Answer:Yes. If the mobile phone owner and the
bank card holder are not the same person, the mobile wallet service
can be applied for if bank card ower is willing to. User can bind
bank card to mobile phone number for opening mobile wallet via online
banking,telephone banking or business hall. |
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What
functions does mobile wallet have?
Answer: At present, mobile wallet can realize
the following functions: mobile phone payment, mobile phone financial
management, mobile phone shopping, mobile phone insuring, mobile phone
lottery-buying, mobile phone newspaper-booking and mobile phone donating. |
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Does
"mobile wallet" have high safety?
Answer:After binding mobile phone card number
with bank card number, user needn't enter his or her bank card account
number and password during shopping. After consuming via "mobile
wallet" every time, customer will receive SMS about transaction
result which ensures user
can query his or her own account information anytime and avoides
fraudulency.
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Can
I use my mobile wallet to pay for bill of others' mobile phone?
Answer:At present user can only pay his or her
own mobile bill via mobile wallet. |
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If
my mobile phone has opened mobile wallet service and its number or
the name of its owner will be changed, what should I do?
Answer:If
your mobile phone has opened mobile wallet service and its number
or the name of its owner will be changed, you should
firstly cancel mobile wallet service. If the new owner wants to continue
using mobile wallet service, he or she need apply for it again. |
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What
is the fee standard of mobile wallet service?
Answer:The fee for correspondence: The
correspondence fee caused by using mobile wallet via SMS will be charged
according to the fee standard of China Mobile.
SMS: 0.1 yuan every message.
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How
to confirm that the transaction is successful when mobile wallet service
is employed for transaction?
Answer: After a transaction via mobile wallet,
the bank will send transaction result to the mobile phone via SMS.
If you have not received the feedback short message in 3 minutes,you
can check whether it is successful by querying your bank card balance
and recent transaction details.
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What
should I do if I forget my mobile wallet password?
Answer: On the condition
of ensuring your account safety, we will send a new random password
to you. We strongly recommend you modify it for your convenience
after you receive it. The specific steps are:
SMS method: Edit "10086****"
or "HQMM****" in your mobile phone, then send it to 7777. "****"
stands for the last four numbers of your bank card. After verifying
it the platform will generate a new random password and send it
to user via SMS. |
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Can
I use my mobile wallet immediately after recovering my password?
Answer:No. To insure the security of user's
password,you are granted to use the new password after 24 hours when
recovering it. |
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